Next you need to have some way to answer the phones if you are also the delivery people. In the old days (1990’s) the best phone system we could think of back then was the one where the phone dialed a beeper once the message was left. So when we were out on the road the beeper would sound and we would stop at the nearest payphone and take the next order.
Next we needed a sales force. I would put on a nice business suit and go into a prospective client – say a law firm. I would hand out business cards and make the sale. I would then get in my car and head back to the our home office only to find out that we were getting our first call from the prospect I had just visited. I would take off my heels and put on my sneakers and a teeshirt that said Quick One over my suit and rush back to the very same client (maybe a bit redfaced) and now I was the “messenger”. If I was lucky the receptionist didn’t recall I was the same person who had been there an hour earlier with a business suit on and handed me the package.
20 years later Quick One employs 50 to sixty messengers and is a subsidiary of a large national delivery service. There are offices both in Long Island and Manhattan.
But the same personal touch has remained a part of the service. No customer is unimportant. Each delivery matters.
Our dispatchers are thoroughly knowledgeable of both Long Island and Manhattan. We believe that a job done well is a job worth doing, big or small. Pride in our work is what keeps it all going.